About Us

People management, made simple

Moss HR is an independent HR consultancy based in rural Suffolk. We work with small to medium-sized businesses across the East of England and beyond.

Our VALUES underpin everything we do.

Integrity

We do the right thing – even when no one is looking and encourage our clients to do the same.

Partnership

We believe that working in collaboration with you, and your current management team will get the best results.  We will work with you to understand your organisation, its strengths and obstacles to get the success you want.  There’s never a one size fits all when managing people!

Moss HR
Working on a laptop. Moss HR.

Communication

Straight forward, no nonsense talk is a strength and we pride ourselves on our honest and direct approach. Many issues arise because managers are unsure of how to handle a subject issue – poor performance, unsuitable conduct or appearance is common theme.  Tough decision-making is a part of everyday business life and we’re not afraid to take the bull by the horns and have those difficult conversations whilst maintaining an empathetic approach.

Passion

We love what we do and we’re full of passion and positivity.  HR is about people, so we build strong relationships based on trust and integrity.  We take a positive approach in everything we do and aim for the best solution for you with your organisation’s aims in mind.

Aims

Our main aim is to help you establish and manage good working practices to support your organisation and its employees. This theme runs throughout the employment relationship from creating policies and handbooks to recruiting the right staff and settling disputes, we are there every step of the way.

Behind Moss HR

Joanne is the founder of Moss HR.  Joanne’s career shifted from finance to HR in 1999 when she fell into the role of HR Officer for a warehousing and distribution company.  Several roles and industries later, and choosing not to return to the full time corporate world after starting a family, Joanne decided to work independently as an HR Consultant.  In 2019, she took the next step and formed Moss HR Limited.

Joanne is a Chartered member of the CIPD and her experience covers many industries including education and schools, motor retail, warehousing and distribution, hospitality and the not-for-profit sector, Joanne has a wealth of knowledge built up over her 20-year career in HR.

Joanne’s style is very much hands-on, with sound business acumen, she gets to the root of the issue quickly, coming up with solutions right for your organisation.

Joanne Moss

Kathryn, a Chartered Member of the CIPD, joined Moss HR from a varied and extensive HR background in May 2023. Having started out in hospitality management she decided to pursue the people side of business and re-trained starting her HR career with Selfridges in London supporting their food and catering areas (and their turnover whilst making the most of the staff discount!) A couple of decades later, having worked at O2, Countrywide Estate Agents and Virgin Media in a wide variety of HR functions and roles, she decided to move to the lovely Suffolk countryside with her family.

She then spent a couple of years doing freelance HR work for small businesses and individuals including case management, writing policies and guides and helping companies navigate the challenging impact of the pandemic in 2020.

Happily ensconced in Suffolk with dogs, cats and a flock of chickens Kathryn is now enjoying working with Moss HR providing practical advice and support to our clients helping them deal with any people challenges that come up.

The routine stuff

We care very much about your data, that is why we have an in-depth privacy policy that informs you on what happens with your data and we are registered with the ICO.

What our clients say

When taking on an employee, especially if it’s your first one, there’s so many big and small things to think about and implement - it can be rather overwhelming. Jo’s toolkit provides just one place to access everything that is needed in an easy-to-read, step by step format. It took a lot of stress away for me and ensured I took on my first member of staff efficiently and without missing out anything important. Thanks Jo!
Grace CollyerGet Social with Grace
We appointed Jo to guide us through a sensitive HR matter.  It is hard for a small business owner to navigate HR without the luxury of having an in-house HR team.  Jo held our hand every step of the way and made me feel confident in the process I was following.  I cannot recommend Jo highly enough.
Claire FrielFriel Good
Jo, has been our HR Consultant for 3 years, and have found her service always consistent, quick to respond, very supportive in tricky situations, giving advice on how to deal with these tricky situations and getting the right result for us as a company. Would highly recommend Jo to any small or large business for all HR requirements.
LeighStrive For Design
I was looking for a company to help review and refresh our suite of HR documents. Moss were recommended to me by a very highly regarded HR professional at the top of their game. And I now see why! Moss HR quickly understood my requirements, made briefing the job easy, took time to understand my organisation and our personality then tailored the documents to reflect US, rather than supplying boring, generic documents. They gave me absolute confidence with their understanding of HR law and attention to detail. The process was easy and efficient. I would not hesitate to recommend Jo and team.
Ryan AskewPremier Print and Promotions
We've been partnered with Moss HR for two years for our external HR needs and the experience has been nothing short of exceptional. Their team is always available, providing us with the expertise and knowledge we need to navigate the complex world of HR. With their support, we've been able to scale our business confidently, knowing that our HR policies and procedures are not only up to date but also meticulously followed. Moss HR has been instrumental in offering us peace of mind. Their training sessions, coupled with prompt and informative responses to our calls and emails, have been invaluable. As we continue to grow our agency, we're excited and reassured to have Moss HR by our side, guiding us every step of the way. Their role in our journey has been pivotal, and we look forward to a continued, fruitful relationship with the Moss team.
Amy HighlandHead of Operations at Wiro Agency Limited
Excellent service, advice and support.
Thank you Jo for your kind guidance and navigation as we grow our business and team.
Rosa Dos Santos,Exact Sourcing
Jo has been offering us support as an HR Consultant for several years, and her knowledge and expertise are invaluable, particularly when we are dealing with anything ‘out of the ordinary’. She is a useful sounding block for staffing related issues and does an excellent job helping us to keep our HR policies and procedures up to date. She also delivers training to staff, for example she led a session for Line Managers recently on staff management and performance reviews. Jo is friendly, professional and flexible – a real asset to any business.
Ipswich School
Joanne’s ability to quickly grasp the issue and provide clarity and expert HR knowledge is the reason why we regularly work with HR Moss on our more complex HR projects
Sharon Halliday Director -People and Design Ltd.
We highly recommend Joanne and cannot thank her enough for all her hard work, and always look forward to seeing her. Joanne has been our HR consultant since we started up as a business in 2008, and has helped and supported us with all our HR concerns and more. When problems have occurred she has always been there with a friendly, positive attitude and has given us the advice we needed.
Sue ScottTotal Locker Service
The Moss HR Toolkit has been perfect! Exactly what we needed to get started. Helped give us real structure with our recruitment procedures. It's so important for us that we do thing correctly as a business.
The toolkit was really useful - to give us the templates and advice we needed to create our own internal HR file structure. Hope to work with you more closely as our business grows!
DavidStudio17 Design
I'm getting a lot from Simple Steps. It's clear and easy to follow, plus everything is laid out logically, so I can prepare for my first employee and know everything is in place before I take the leap. Thanks so much for putting this together.
CateCreative Words Ltd

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Moss HR Limited

Registered address: Unit 9 Stable Yard, Middlewood Green, Stowmarket, Suffolk, England, IP14 5HG
Our HR Services cover Suffolk, Cambridgeshire, Norfolk, Essex and beyond.
Company registration number 11769991

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